Ask Before Sending an Item Back
Start the request through Contact Us or office@modestform.com. Include the order number, the item, the reason, and photographs when condition or damage is relevant. Wait for return authorization and packing or shipping instructions; an unapproved parcel can be delayed or refused where the law permits.
30-Day Request Window
A change-of-mind return request must reach us within 30 calendar days after recorded delivery, or after actual receipt if no carrier delivery date exists. Mandatory rights for an incorrect, defective, or damaged product are not reduced by this voluntary request window.
Condition for a Change-of-Mind Return
The item must be unused, uninstalled, and suitable for resale, with the original packaging, manuals, accessories, labels, and proof of purchase. It must be packed securely and sent using the authorized instructions. The customer pays authorized return shipping for a change of mind, and the original delivery charge is not refunded unless applicable law requires otherwise.
Incorrect, Damaged, or Nonconforming Items
Keep the product, protective materials, shipping labels, and clear photographs. Report the issue promptly, preferably within seven calendar days after delivery, so carrier and fulfillment records can be checked. After verification, the available remedy may include repair, replacement, refund, or another remedy required by Philippine law, without an unauthorized return-shipping cost being imposed on the customer.
Items Not Accepted for Change of Mind
Gift cards, personalized or made-to-order goods, items marked Final Sale before purchase, and products damaged after delivery through misuse, incorrect installation, or unauthorized alteration are not accepted for change of mind. This does not remove remedies for an incorrect, defective, or delivery-damaged item.
Inspection and Refund
Returned items are normally inspected within five business days after receipt. An approved refund is issued to the original payment method within five to ten business days after inspection. A bank, card issuer, or payment provider may require additional posting time. For a preferred replacement product, a separate order may be needed unless support arranges replacement as the remedy.