Order Preparation
In-stock orders are normally reviewed and prepared within one to three business days, Monday through Friday, excluding applicable public holidays. This is processing time before dispatch, not time in transit. A large item or an order requiring additional verification may take longer, and any information available for that order will be communicated before or after confirmation as appropriate.
Delivery Eligibility Comes From Checkout
A country or address is deliverable only when the current checkout offers a shipping method after the complete address and cart contents are entered. If no method appears, shipment to that destination is not currently available. A country selector by itself is not a promise that an order can be delivered there.
Charges and Services
Any available carrier service and delivery charge are shown in checkout before the order is submitted. The store does not publish a universal flat rate or free-shipping promise. Charges can depend on the destination, product size and weight, and the service made available for that cart.
International Timing
International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Import duties, taxes, brokerage, or customs charges are handled only as stated in checkout or required by the destination’s rules. We do not estimate or collect an amount unless the order flow expressly shows it.
Tracking and Delivery Events
When a tracked service is used, the dispatch message includes the carrier and tracking reference, and the information may also appear in the customer account. The first scan can take up to 48 hours. Delivery dates are estimates rather than guarantees because carrier capacity, customs review, weather, and access conditions can change after dispatch.
Missing or Damaged Shipments
If tracking remains stalled beyond the estimate provided for the order, a parcel is marked delivered but cannot be located, or transit damage is visible, contact office@modestform.com with the order number, tracking reference, packaging details, and photographs when available. Keep all packaging while the carrier review is open.